Raphael 520

 

Pen Doesn't Work

Solution 1

First, check your device is supporting MPP(Microsoft Pen Protocol) stylus. You can find the compatible models on Compatibility page.

Sometimes, the pen does not work issue may cause by the computer driver. Please follow following instruction to reinstall the drivers:

1. Open Device Manager

2. Click View on top and check Show hidden devices

3. Expand Human Interface Devices > HID-compliant pen > Uninstall device

                                                               Surface pen settings > Uninstall device

                                                               Surface pen integration > Uninstall device

                                                               HID-Compliant touch screen > Uninstall device

                                                               Intel (R) Precise Touch Device > Uninstall device

                                                               Surface Touch Pen Processor > Uninstall device

     Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.

4. Expand Firmware > Surface touch > Uninstall device

     Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.

5. Restart

6. Test the Pen

     

    Solution 2

    Please follow this page to update Surface drivers, https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120

    Tilt Function Doesn't Work

     Tilt support varies by app, such as DrawBoard PDF, StaffPad, Sketchable, Plumbago & Mental Canvas. So check all the apps you've used so far to see if they support tilt function.